Overview

This Telephone Policy sets out internal telephone guidelines and adoption of such a Telephone Policy should protect against wrongful use of business telephony systems.

The Telephone Policy covers use of Company landline telephones, company mobiles and VoIP.

Most of the Telephone Policy terms are optional and there is an option to insert your own additional policy term if your business has a unique or special requirement pertaining to its business.

Note: this Telephone Policy includes a statement that "voicemail should not be used to screen calls". The recording/monitoring of internal and external communications, even when consent has been given by the caller, imposes a number of strict legal obligations on the business or entity conducting the recording/monitoring. Inclusion of a general prohibition on screening calls except in situations of bona fide staff absence should minimise the risk of breaching any statutory obligation.