Document Type | Microsoft Word |
Build Time: | 10 Min |
Rating |
This template is for use by a customer company which is contracting information technology (IT) services from an information technology company i.e. the service provider. If you are the IT service provider, we recommend you use the LAWLIVE® IT Maintenance Agreement (Service Provider) template.
The purpose of this IT Maintenance Agreement is to set out what your company, as the customer, requires the service provider to do in order to maintain the information technology i.e. software that you use in your business.
Two other key documents are required. Please note that our indication of time to complete this document does not include time to prepare these key documents:
1. Definitions
2. Appointment of service provider
3. The services
4. Access to premises and co-operation
5. Fees and Payment
6. Exclusivity
7. Recommendations
8. Confidentiality
9. Limitation of warranties and liability
10. Default
11. Assignment
12. Early termination
13. Warranties by the customer
14. Passwords and access codes
15. Intellectual Property
16. Notices
17. General
This document includes the following attachments:
1. Notes to IT Maintenance Agreement when you are the Customer
2. Checklist to IT Maintenance Agreement